PRIVACY POLICY

Madhuraj Hospital Pvt. Ltd. (“Madhuraj Hospital”, “we”, “our”, or “us”) is committed to respecting the privacy of every individual who shares information or data with us.

We recognize the importance of protecting your personal and medical information and strive to take all reasonable care and necessary measures to safeguard the information received from you (“User”).

1. Access to Personal Information

Madhuraj Hospital Pvt. Ltd. (“Madhuraj Hospital”, “we”, “our”, or “us”) may collect your Personal Information through the following sources:

  • Directly from you when you register, book appointments, or interact with our services
  • Automatically through the use of our mobile application or website (such as device information, IP address, login time, and usage patterns)
  • From third-party service providers, where applicable and permitted by law

Such Personal Information may include, but is not limited to:

  • Device type and operating system
  • IP address
  • Date and time of access
  • Other information as described in this Privacy Policy

Your Right to Access and Modify Information

You have the right to:

  • Access the Personal Information shared by you with us
  • Request correction or updates to your personal data
  • Provide additional information, if required

To exercise these rights, you may contact us at:

📧 support@madhurajhospital.com

We ensure that your Personal Information remains accessible to you, subject to applicable laws and technical feasibility.

2. Consent

Madhuraj Hospital Pvt. Ltd.  may collect your Personal Information through the following sources:

  • Directly from you when you register, book appointments, or interact with our services
  • Automatically through the use of our mobile application or website (such as device information, IP address, login time, and usage patterns)
  • From third-party service providers, where applicable and permitted by law

Such Personal Information may include, but is not limited to:

  • Device type and operating system
  • IP address
  • Date and time of access
  • Other information as described in this Privacy Policy

Acknowledgment by User

You acknowledge and confirm that:

  • You have provided your Personal Information voluntarily
  • You fully understand how your information will be used
  • Such collection and processing shall not cause wrongful loss to you when carried out as per this Privacy Policy

However, Madhuraj Hospital shall not be responsible or liable for any loss or damage arising due to:

  • Incorrect, incomplete, or misleading information provided by you

Sharing Based on Consent

We will share your Personal Information outside Madhuraj Hospital only:

  • With your explicit consent, or
  • When required by law

For Sensitive Personal Data (including medical information), we will obtain clear and specific consent before any sharing, except where disclosure is legally mandated.

3. Control Over Your Personal Information

Madhuraj Hospital Pvt. Ltd.  respects your right to control how your Personal Information is used.

Right to Withdraw Consent

You have the right to withdraw your consent for the collection, storage, and processing of your Personal Information at any time.

To withdraw your consent, you may send a written request via email to:

📧 support@madhurajhospital.com

Right to Rectification

If you believe that any Personal Information provided by you is:

  • Incorrect
  • Inaccurate
  • Outdated

You may request correction or updating of your information by contacting us with appropriate details and reasons for such rectification.

Effect of Withdrawal of Consent

Please note that:

  • Upon withdrawal of your consent, we may no longer be able to provide certain services to you
  • We reserve the right to limit, restrict, or discontinue access to our App or Services where such information is essential

This may include:

  • Appointment booking services
  • Access to medical records
  • Personalized healthcare services

Our Responsibility

We will process your request within a reasonable timeframe, subject to:

  • Applicable legal requirements
  • Technical feasibility
  • Medical and regulatory obligations

4. Personal Information Collected

Madhuraj Hospital Pvt. Ltd. may collect the following categories of Personal Information, including but not limited to:

Basic Personal Details

  • Name (Patient / Caregiver / Doctor / Healthcare Professional)
  • Date of Birth / Age
  • Gender
  • Address (including country and postal code)
  • Phone number / Mobile number
  • Email address

Medical & Health Information (Sensitive Data)

  • Physical, physiological, and mental health conditions
  • Medical records and history
  • Consultation details provided by healthcare professionals

Financial Information

  • Payment details (only when required for services)
  • Transaction-related information

Account & Usage Information

  • Login ID and password
  • User profile details
  • Records of interaction with hospital staff
  • Usage data (time, duration, frequency, features used)
  • Device and system information

5. How We Collect Personal Information

We may collect your Personal Information through the following methods:

  • When you fill out registration or appointment forms
  • When you interact with doctors or hospital representatives
  • When you register or use our mobile application or website
  • During the course of providing healthcare services
  • When you use features of our platform
  • When you communicate with us (email, phone, etc.)
  • Through cookies and similar technologies

6. Use of Personal Information

Your Personal Information may be used for the following purposes:

Service Delivery

  • To provide healthcare and appointment services
  • To manage patient records and consultations

Improvement & Analytics

  • To improve app performance and user experience
  • To conduct research, analytics, and service enhancements

Communication

  • To send appointment confirmations and reminders
  • To notify you about updates, alerts, or technical issues
  • To communicate via phone, SMS, WhatsApp, or email

Operational & Legal Purposes

  • To fulfill contractual obligations
  • To comply with legal requirements
  • To prevent fraud or misuse
  • To enforce our Terms & Conditions

Research & Aggregated Data

We may use anonymized and aggregated data for:

  • Research
  • Statistical analysis
  • Business intelligence

👉 This data will not identify you personally

7. Sharing and Disclosure of Personal Information

  • Once you have freely consented to share your Personal Information with us, You authorize us to exchange, transfer, share, part with all or any of Your Personal Information, across borders and from Your country to any other countries across the world with the Cloud Service Provider and Our affiliates / agents / third party service providers / partners / banks and financial institutions or any other persons, for the Purposes specified under this Policy or as may be required by applicable law.
  • You acknowledge that some countries where we may transfer Your Personal Information may not have data protection laws that are as stringent as the laws of Your own country. You acknowledge that it is adequate that when AHEL transfers Your Personal Information to any other entity within or outside Your country of residence, AHEL will place contractual obligations on the transferee which will oblige the transferee to adhere to the provisions of this Privacy Policy.

8. Security

  • The security of your Personal Information is important to us. We have adopted reasonable security practices and procedures including role-based access and need to know basis, password protection, encryption etc. to ensure that the Personal Information collected is secure. We restrict access to your Personal Information to Our and Our affiliates’ employees, agents, third party service providers, partners, and agencies on a need to know basis and in relation to the Purposes as specified above in this Policy.
  • While We will endeavour to take all reasonable and appropriate steps to keep secure any information which We hold about You and prevent unauthorized access, you acknowledge that the internet is not 100% secure and that We cannot provide any absolute assurance regarding the security of Your Personal Information. We will not be liable in any way in relation to any breach of security or unintended loss or disclosure of information caused by Us in relation to your Personal Information.

9. Third-Party References and Links

  • During your interaction with Madhuraj Hospital Pvt. Ltd. our App or website may:

     

    • Contain references to third-party service providers, partners, or fiduciaries
    • Include links or hyperlinks to external websites or platforms
    • Allow you to access or share third-party links

10. Compliance with Laws

Madhuraj Hospital Pvt. Ltd. (“Madhuraj Hospital”, “we”, “our”, or “us”) is committed to ensuring that all collection, storage, processing, and transfer of Personal Information is carried out in accordance with applicable laws and regulations.

11. Do Not Track (DNT) Signals

Currently, there is no universally accepted standard for how online services should respond to “Do Not Track” (DNT) signals or similar mechanisms.

Accordingly:

  • Our App and website do not respond to or honor DNT signals
  • We continue to collect and process information as described in this Privacy Policy
Scroll to Top